Terms of Service

1. Acceptance of Terms

1.1 Binding Agreement

By clicking "I Agree," creating an account, or accessing the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

1.2 Authority to Bind

You represent and warrant that you are authorized to enter into this Agreement on behalf of the business entity listed on the account ("Subscriber"). If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. References to "you" or "Subscriber" in these Terms mean both the individual accepting and the entity they represent.

1.3 Eligibility

The Service is intended for business entities operating in the collision repair industry. By subscribing, you represent that you are acting on behalf of a business entity and are at least 18 years of age.

1.4 Continued Use

Your continued use of the Service after any modification to these Terms constitutes acceptance of the modified Terms.

2. Subscription & Billing

2.1 Subscription Plans

CCW offers the following subscription tiers:

Features and pricing are subject to change in accordance with Section 2.6. Audio content availability by tier is governed by Section 5.7.

2.2 Free Trial

CCW may offer a free trial period at its discretion. Where a free trial is offered:

• Your subscription will automatically convert to a paid subscription at the rate displayed at the time of trial enrollment.
• You will be charged on the first billing date following the trial period end date, as tracked in our system ("trial_ends_at").
• You may cancel at any time during the trial to avoid being charged.

It is your responsibility to cancel before the trial period ends if you do not wish to be charged. CCW will send a reminder email before your trial expires.

2.3 Promotional Access — First Listen (Expired)

CCW previously offered a "First Listen" promotional access period, which ended on March 26, 2026. This promotion is no longer available. Any account that accessed the Service under the First Listen promotion and has not converted to a paid subscription has had or will have its access terminated as of that date. No right to continued access exists based on prior participation in the First Listen promotion.

2.4 Auto-Renewal

All subscriptions automatically renew at the end of each billing cycle (monthly or annually, as applicable) at the then-current rate. You authorize us to charge your payment method on file for each renewal period. You may cancel auto-renewal at any time through your account settings, and cancellation will take effect at the end of the current billing period.

2.5 Annual Billing

If you select an annual billing option, you will be charged the full annual amount at the start of each annual billing period. Annual subscriptions automatically renew unless cancelled at least 30 days before the renewal date.

2.6 Price Changes

We may change subscription pricing with at least thirty (30) days' prior written notice sent to the email address on your account. Price changes take effect at the start of the next billing cycle following the notice period. Your continued use of the Service after a price change constitutes acceptance of the new pricing. If you do not agree to a price change, you must cancel your subscription before the new pricing takes effect.

2.7 Taxes

Subscription fees are exclusive of all applicable taxes, levies, and duties. You are responsible for paying all taxes associated with your subscription, except for taxes based on CCW's net income.

3. Payment Terms

3.1 Payment Methods

CCW accepts payment via:

• Credit/debit card processed through Stripe, Inc.
• Bitcoin (BTC) processed through BTCPay Server

By providing a payment method, you represent that you are authorized to use it and authorize us to charge it for all fees incurred.

3.2 Stripe Payments

Credit and debit card transactions are processed by Stripe, Inc. Your use of Stripe is subject to Stripe's Terms of Service. CCW does not store your full credit card number.

3.3 Bitcoin Payments

Cryptocurrency (Bitcoin/BTC) payments processed via BTCPay Server are subject to the following terms:

3.4 No Refunds

All payments are non-refundable except at CCW's sole discretion. Cancellation of a subscription does not entitle the Subscriber to a refund for any fees already charged. Access to the Service continues through the end of the current paid billing period.

In exceptional circumstances, CCW may, at its sole discretion, issue a full or partial refund. Any such refund does not establish a precedent or obligation for future refunds.

3.5 Failed Payments

If a payment fails, we will attempt to charge the payment method on file up to three additional times. If payment cannot be collected, we may suspend or downgrade your account. You remain liable for all unpaid fees.

3.6 Chargebacks

If you initiate a chargeback or payment dispute with your financial institution rather than contacting us directly, CCW reserves the right to immediately suspend your account pending resolution. Fraudulent chargebacks may result in permanent account termination and referral to collections.

4. Acceptable Use

4.1 Permitted Use

Subject to these Terms, CCW grants Subscriber a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service for Subscriber's internal business purposes during the subscription term.

4.2 Seat Limitations

Each subscription tier includes a defined number of authorized users ("seats"):

• Shop Owner: 1 named user
• Shop Team: Up to 5 named users
• Enterprise: Unlimited users within the subscribing organization

A "seat" means one named individual with a unique login credential. Sharing login credentials between individuals is prohibited. If Subscriber exceeds its seat allocation, CCW may require Subscriber to upgrade to a higher tier.

4.3 Seat Invitations and Team Management

Multi-seat accounts (Shop Team and Enterprise) may invite additional users up to their seat limit via the seat invitation system within their account dashboard. Each invited user must create a unique login and is bound by these Terms. The account holder (billing contact) is responsible for:

• Ensuring all invited users have reviewed and agreed to these Terms;
• Revoking seat invitations promptly when a user's employment or authorized access ends;
• All actions taken by users under seats within their account.

CCW is not liable for unauthorized use arising from failure to manage or revoke seats. Enterprise accounts with unlimited seats are limited to users within the subscribing organization; use of Enterprise seats by unaffiliated third parties is prohibited.

4.4 Prohibited Conduct

You agree NOT to:

• Redistribute — forward, share, publish, or otherwise distribute CCW content to non-subscribers or individuals not covered by your seat allocation
• Resell — sell, license, sublicense, or commercially exploit CCW content in any form
• Scrape — use automated tools, bots, crawlers, or scripts to extract, download, or index CCW content
• Reverse engineer — decompile, disassemble, or reverse engineer any aspect of the Service
• Compete — use CCW content to create, operate, or contribute to a competing product or service
• Misrepresent — present CCW content as your own original work or the work of your business
• Circumvent — bypass, disable, or interfere with any access controls, authentication mechanisms, or security features
• Re-broadcast — re-broadcast or publicly perform Audio Content, including uploading to streaming platforms, social media, or podcast feeds
• Exceed seat allocation — share access credentials or invite users beyond your tier's seat limit
• Infringe — use the Service in a manner that violates any applicable law, regulation, or third-party rights

4.5 Enforcement

CCW reserves the right to monitor usage for compliance with seat limitations and acceptable use. Violations may result in suspension or termination of access at CCW's sole discretion, without refund.

5. Intellectual Property

5.1 CCW Ownership

All content, data, reports, analyses, compilations, designs, trademarks, and other materials provided through the Service ("CCW Content") are owned by Atlantic Collision Center, Inc. or its licensors and are protected by applicable intellectual property laws. "CrashCourse Weekly" and associated logos are trademarks of Atlantic Collision Center, Inc.

5.2 Limited License

Subject to these Terms, CCW grants Subscriber a limited, revocable, non-exclusive, non-transferable license to access and use CCW Content solely for Subscriber's internal business purposes. This license does not include any right to:

• Reproduce CCW Content for distribution outside Subscriber's organization
• Create derivative works based on CCW Content
• Use CCW Content in any manner not expressly authorized by these Terms

5.3 AI-Assisted Content — Copyright Notice

Portions of CCW Content are generated, compiled, or assisted by artificial intelligence systems operating under the editorial direction of a human author. Under current United States copyright law, purely AI-generated content may not be eligible for copyright protection. However, the selection, arrangement, curation, and editorial compilation of CCW Content as a whole reflects human authorship and constitutes protectable expression. CCW claims copyright in the compilation and editorial arrangement of its reports.

You acknowledge and agree that:

• CCW Content is produced using AI-assisted tools and automated data collection
• The AI-assisted nature of the content does not diminish your obligations under these Terms
• CCW makes no representation that AI-generated portions of content are independently eligible for copyright protection

5.4 Subscriber Data

Subscriber retains all ownership rights in data Subscriber provides to CCW (e.g., account information). Subscriber grants CCW a limited license to use such data to provide and improve the Service.

5.5 Feedback

If Subscriber provides feedback, suggestions, or recommendations about the Service, CCW may use such feedback without restriction or obligation to Subscriber.

5.6 Audio Content — License

CCW Content includes audio recordings in MP3 and other formats ("Audio Content"). The license granted in Section 5.2 extends to Audio Content. Downloaded or streamed Audio Content is licensed for Subscriber's internal business use only. Subscriber may not: (a) redistribute, re-broadcast, or publicly perform Audio Content; (b) upload Audio Content to any public platform, podcast feed, or social media; (c) use Audio Content in any manner not expressly authorized by these Terms.

5.7 Audio Content — Tier Access

The following Audio Content products are made available subject to tier eligibility:

Access to Audio Content outside your subscribed tier is not permitted. CCW reserves the right to modify audio product features, formats, run times, and availability. The Monthly Deep Dive Audio product for Enterprise subscribers is currently in development and will be made available to eligible subscribers upon launch; no specific availability date is guaranteed.

6. Content Disclaimers

6.1 Informational Purposes Only

All CCW Content is provided for informational purposes only. CCW Content does not constitute and should not be relied upon as professional advice, including but not limited to: mechanical, engineering, safety, legal, financial, accounting, or insurance advice.

6.2 Not a Substitute for Professional Guidance

CCW Content is not a substitute for:

• OEM documentation — Always consult current, official OEM repair procedures, position statements, and technical service bulletins directly from the vehicle manufacturer
• Professional consultation — Engage qualified professionals for repair procedures, legal matters, financial decisions, and insurance negotiations
• Regulatory compliance — Verify compliance with all applicable federal, state, and local regulations independently

6.3 Data Accuracy

Market data, pricing information, labor rate benchmarks, parts availability data, and industry statistics provided through the Service are derived from publicly available sources and AI-assisted analysis. Such data:

• May not reflect current conditions in your specific geographic market
• May be delayed, incomplete, or contain errors
• Should be independently verified before making business decisions
• Does not account for regional, seasonal, or shop-specific variables

6.4 No Warranty

THE SERVICE AND ALL CCW CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, RELIABILITY, OR NON-INFRINGEMENT.

6.5 AI-Assisted Content Disclosure (FTC Notice)

In accordance with Federal Trade Commission guidelines regarding material disclosures:

CCW Content — including written reports, industry briefings, market data summaries, and all audio recordings ("The Brief," "The Deep Dive," and "Monthly Deep Dive Audio") — is produced using artificial intelligence tools under the editorial direction and review of an active collision repair industry professional.

Specifically:

• Written content is drafted and/or compiled with AI-assisted writing and data analysis tools
• Audio recordings are generated using AI text-to-speech technology
• The editorial perspective, topic selection, framing, and quality review reflect human judgment

AI tools are used as production aids; they do not replace the editorial viewpoint of the human author. CCW does not represent that its content is free from AI assistance, and you should evaluate CCW Content accordingly. AI-assisted content may contain errors, omissions, or outdated information that a human author might otherwise catch. CCW is not responsible for decisions made in reliance on AI-assisted content without independent verification.

This disclosure is provided in compliance with FTC guidance on AI-generated and AI-assisted content and endorsements.

7. OEM & Safety Content — Special Disclaimer

7.1 Critical Safety Notice

THIS SECTION REQUIRES CAREFUL ATTENTION. CCW Content may include information about OEM repair procedures, calibration requirements, safety recalls, technical service bulletins, and related safety-critical topics.

7.2 Disclaimer of Liability for Repair Outcomes

CCW DOES NOT PROVIDE REPAIR INSTRUCTIONS. Information about OEM procedures, calibration requirements, and repair techniques is presented as industry intelligence only. UNDER NO CIRCUMSTANCES should CCW Content be used as a substitute for official OEM repair procedures, OEM position statements, or OEM technical documentation.

You acknowledge and agree that:

• OEM procedures change frequently and CCW Content may not reflect the most current version
• Incorrect repair procedures, calibration, or ADAS calibration can result in vehicle malfunction, serious bodily injury, or death
• It is YOUR sole responsibility to obtain and follow current OEM repair procedures directly from the vehicle manufacturer or an authorized OEM documentation provider (e.g., OEM1Stop, ALLDATA OEM, Mitchell OEM)
• CCW is not liable for any repair outcomes, vehicle failures, personal injuries, property damage, or deaths arising from reliance on CCW Content
• CCW Content related to OEM procedures is a summary or alert only and is not a repair instruction

7.3 Assumption of Risk

By using the Service, Subscriber assumes all risk associated with the use of, reliance on, or application of CCW Content to repair operations, business decisions, or any other purpose. Subscriber acknowledges that the collision repair industry involves inherently safety-critical operations and that reliance on any single source of information, including CCW, for repair procedures is insufficient and dangerous.

8. Limitation of Liability

8.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CCW, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, business opportunities, or goodwill
• Cost of procurement of substitute services
• Damages arising from unauthorized access to or alteration of your data

WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT CCW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.2 Liability Cap

CCW'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY SUBSCRIBER TO CCW DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8.3 Essential Basis

The limitations and exclusions in this Section 8 are an essential basis of the bargain between the parties and reflect a reasonable allocation of risk. They apply regardless of whether any limited remedy fails of its essential purpose.

8.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, the limitations set forth above shall apply to the maximum extent permitted by law.

9. Indemnification

9.1 Subscriber Indemnification

Subscriber agrees to indemnify, defend, and hold harmless CCW, Atlantic Collision Center, Inc., and their respective officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Subscriber's use of the Service or CCW Content
• Subscriber's violation of these Terms
• Subscriber's violation of any applicable law or regulation
• Subscriber's infringement of any third-party rights
• Any claim that Subscriber's use of CCW Content in repair operations caused property damage, personal injury, or death
• Redistribution of CCW Content in violation of these Terms
• Subscriber's negligence or willful misconduct
• Any action taken by a seat user within Subscriber's account

9.2 Indemnification Procedure

CCW will provide prompt written notice of any claim subject to indemnification. Subscriber shall have the right to control the defense of such claim, provided that CCW may participate in the defense at its own expense. Subscriber shall not settle any claim without CCW's prior written consent if the settlement imposes any obligation on CCW.

10. Privacy

Your use of the Service is subject to our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and sharing of your information as described in the Privacy Policy.

Transactional and account-related email communications are delivered via Mailgun and/or Resend. You may not opt out of transactional emails (e.g., billing receipts, seat invitations, trial expiration notices) without cancelling your subscription.

11. Termination

11.1 Termination by Subscriber

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until the end of the period for which you have paid.

11.2 Termination by CCW

CCW may suspend or terminate your access to the Service immediately, without prior notice or liability, if:

• You breach any provision of these Terms
• You fail to pay subscription fees when due
• Your use of the Service poses a security risk or legal liability to CCW
• CCW is required to do so by law
• CCW ceases to offer the Service

11.3 Effect of Termination

Upon termination:

• Your right to access the Service and CCW Content ceases immediately (or at the end of the paid period, if terminated by Subscriber)
• All seat invitations issued under your account are simultaneously revoked
• CCW may delete your account data in accordance with our Privacy Policy and applicable data retention requirements
• You must immediately cease all use of CCW Content, including previously downloaded Audio Content
• Any outstanding payment obligations survive termination
• All provisions of these Terms which by their nature should survive (including Sections 5, 6, 7, 8, 9, 12, and 14) shall survive termination

11.4 No Liability for Termination

CCW shall not be liable to Subscriber or any third party for any termination of access to the Service in accordance with these Terms.

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of laws principles.

12.2 Informal Resolution

Before initiating any formal dispute resolution proceeding, the parties agree to first attempt to resolve any dispute informally by contacting the other party and negotiating in good faith for a period of at least thirty (30) days.

12.3 Mandatory Arbitration

For disputes where the amount in controversy is less than $75,000, the parties agree to resolve such disputes through binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures. The arbitration shall be conducted by a single arbitrator in Middlesex County, Massachusetts. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

For disputes where the amount in controversy is $75,000 or more, either party may elect to proceed in the state or federal courts located in Middlesex County, Massachusetts.

12.4 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to participate in a class action lawsuit or class-wide arbitration against CCW. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

12.5 Small Claims

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within that court's jurisdictional limits.

12.6 Equitable Relief

Nothing in this Section 12 prevents CCW from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

13. Modifications to Terms

13.1 Right to Modify

CCW reserves the right to modify these Terms at any time. We will provide at least thirty (30) days' prior notice of material changes by sending an email to the address associated with your account.

13.2 Effective Date

Modified Terms take effect on the date specified in the notice. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

13.3 Rejection of Modified Terms

If you do not agree to modified Terms, you must cancel your subscription before the effective date. Your cancellation will take effect at the end of your current billing period.

14. Miscellaneous

14.1 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.

14.2 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and CCW regarding the Service and supersede all prior agreements, representations, and understandings.

14.3 Force Majeure

CCW shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, government actions, power failures, internet disruptions, AI service provider outages, or failures of third-party service providers (including Stripe, BTCPay, Mailgun, and Supabase).

14.4 No Waiver

The failure of CCW to enforce any provision of these Terms shall not constitute a waiver of that provision or the right to enforce it at a later time. No waiver shall be effective unless made in writing and signed by an authorized representative of CCW.

14.5 Assignment

You may not assign or transfer these Terms or any rights hereunder without CCW's prior written consent. CCW may assign these Terms freely in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. These Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.

14.6 Notices

All notices under these Terms shall be sent to the email address associated with your account (for notices to Subscriber) or to legal@crashcourseweekly.com (for notices to CCW). Notices are deemed delivered when sent by email, provided no delivery failure notice is received.

14.7 Headings

Section headings are for convenience only and have no legal effect.

14.8 Independent Contractors

The relationship between CCW and Subscriber is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

Contact

For questions about these Terms:

CrashCourse Weekly

Atlantic Collision Center, Inc.

[Address to be confirmed], Lowell, MA [ZIP]

Email: support@crashcourseweekly.com

Legal: legal@crashcourseweekly.com